Demand That Zynga Stop Mistreating Players

This petition, to be sent to all available Zynga email addresses on July 21st, is designed by the Social Gamers Alliance so that Zynga meet three requests for all Zynga game players:

1) Zynga's heavy-handed tactic in the recent rollback of many Mafia Wars players was due to an error made by the company, but instead of simply correcting the error, they punished many players above and beyond the amount players benefited from said error, while others received 600 points simply for migrating from Tagged to Facebook. We feel we have come up with the fairest way to correct this: 600 REWARD POINTS FOR ALL MW PLAYERS WHO DID NOT RECEIVE SAID REWARD ALREADY.

2) Zynga's customer service is a well-known failure. We ask that Zynga make a commitment to improving customer service.

3) We request that Zynga maintain an honest and open communication with this new alliance of social game players, who may on occasion bring input, criticism, or suggestions to them to make the games better and more enjoyable for Zynga's consideration.

Until such time as Zynga and our alliance of petition-signers reaches an agreeable position, we promise to choose at least one of the following actions actions:

ACTIONS: Refuse to spend real money in any Zynga games, reduce play time or the amount of games played, or boycott Zynga games altogether.

Once these issues are satisfactorily addressed, we promise to happily resume playing, and favorably commend Zynga's efforts to others.
We the undersigned, formerly loyal players of Zynga games, request that Zynga read and respond to this letter, and take action to address the following stated grievances.

1) Zynga's heavy-handed tactic in the recent rollback of many Mafia Wars players was due to an error made by the company, but instead of simply correcting the error, they punished the players above and beyond the amount players benefited from said error. They also erroneously named the error an exploit, and compared the fake currency to an amount equaling $120. This felt like Zynga was accusing the players of cheating and stealing, even though most players had no way of knowing the code was not meant for their use. The company is quoted as saying that the rollback was done to level the playing field. We cannot understand how giving one group of players a massive 600 reward points to migrate from one platform to another levels the playing field, or how rolling back 2 days worth of game play on others does the same. We feel we have come up with the fairest way to remedy this situation, so here is our suggestion: 600 REWARD POINTS FOR ALL MW PLAYERS WHO DID NOT RECEIVE SAID REWARD ALREADY.

2) Zynga's customer service is a well-known failure, seeming to consist of form letters and non-answers. We plead with Zynga to make a commitment to require their staff to respond earnestly to each issue that is sent to them, addressing them like any decent customer service department should.

3) In the interest of fairness, we request that Zynga maintain an honest and open communication with this new alliance of social game players, who may on occasion bring input, criticism, or suggestions to them to make the games better and more enjoyable for Zynga's consideration.

Until such time as Zynga and our Alliance reaches an agreeable position, we refuse to spend real money in any Zynga games, most of us will reduce play time or the amount of games played, and a sizable portion of us will boycott your games altogether.

When these issues are satisfactorily addressed, we shall happily resume playing, and favorably commend you to others.

Thanks for your time and we look forward to hearing from you.
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