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June 4, 2010
Mr. Richard H. Anderson
CEO Delta Airlines
Delta Airlines Inc.
1030 Delta Boulevard
Atlanta, GA 30320-6001
Dear Mr. Anderson:
We, the undersigned, represent a group of Defenders of Animal Rights in Mexico who have been active in the search for ¨Paco¨ , the dog whose disappearance is the subject of the Care2 online petition entitled %u201CTell Delta Airlines to PLEASE FIND PACO.%u201D We were approached early in May by the dog%u2019s Canadian rescuer/owner and asked to assist in the search, citing that Delta Airlines at the International Airport in Mexico City had been unable to recover the animal, after his escape on May 3rd from Delta ground personnel and ultimately from the airport property.
After several failed attempts to contact Station Manager Raquel Torres to offer our assistance in a coordinated search, we established contact with the Office of the Assistant Director of Security at the AICM, to obtain detailed information about the accident, and the exact escape route followed by Paco. We were surprised to learn that Delta Airlines had never registered the incident with Security Officials nor with the airport crew specialized in the capture of live animals on airport property. In Mexico there is federal and local legislation that protects animals from abusive acts and negligence, and sanctions those responsible in an exemplary manner. Innumerable cases of animal death, injury, theft and disappearance occur within our airport facilities each year, and once reported these cases may be sanctioned under federal law, independent of civil suits which may arise and consumer rights liability.
We recognize that Paco´s case is one of many accidents involving live animals each year under airline responsibility, and that this particular accident, with an uncontained animal free to access the tarmac, presented an important security risk not only for the airport but also for airline passengers due to negligence in the reporting of the incident by Delta personnel. Consequently, we presented this case before the AICM´s Committee of Operations at their monthly meeting on June 1, and asked the Commander of the General Direction of Civil Aeronautics, the highest authority at the airport, to open a full investigation into Delta´s responsibility and mishandling of the accident. Delta Airlines did not accept the invitation to attend the monthly meeting.
As Defenders of Animal Rights, we have a moral obligation to make recommendations in order to correct faulty practices in the handling of live animals by airline and airport personnel, and to inform the public of the inherent risks involved in transporting companion animals by air carrier. We ask Delta Airlines to be at the forefront of change in this sensitive area of service to customers, implementing greater security measures in all aspects of the airline%u2019s handling of live animals. We also ask Delta Airlines in Mexico to now take a proactive, visible approach to the search for Paco throughout the areas in close proximity to the point from which he escaped airport property. This action could serve to improve the image of Delta Airlines for many of the concerned individuals who have taken the time to sign the enclosed petition.
Thank you Mr. Anderson for your consideration and your attention to this matter.
Marna Rojas Happy Tails Un Mundo Mejor Para Los Animales A.C.
Gustavo Larios AMEDEA
Monique Pouchet Grondin ARCAIRIS
Antemio Maya Pindter Protección Perro Callejero
Sandra Segovia Spokesperson APASDEM (Representing over 80 Animal Protection Associations in Mexico)
Ana Lorena Pulido VOAPROA
Cc: Capt. Jorge Barrón Garcia, Comandante Dirección General de la Aeronáutica Civil AICM
Lic. Ruben Cruz Sanchez, Subdirector de Seguridad AICM
Raquel Torres, Station Manager Delta, Mexico City
Anderson Cooper CNN Headquarters Atlanta
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