Protect Our Rights to Unlimited Internet Access

Target:
Glenn Britt, CEO of Time Warner Cable, and all Broadband Internet Providers
Those of us in the United States of America have come to expect and rightfully demand unlimited and unfettered access to the internet at large.  Time Warner Cable, in a move already being copied by ISPs across the country has formally announced its plan to expand their testing of internet usage caps, and to introduce them to its customers in Austin & San Antonio, TX, Rochester, NY and Greensboro, NC.

TWC is to begin collecting information on customers' Internet use this month.  Consumption billing will then begin later this summer. In Greensboro, N.C., billing changes will occur even sooner!

Just like cell-phone providers collect fees from subscribers who exceed their minutes, TWC will end a longstanding pricing strategy among ISPs. Typically, phone and cable companies charge flat fees for unlimited access to the Web.

Instituting tiered Web-use pricing will limit consumer choice and could stifle innovation by limiting the demand for high-bandwidth services like online video and music.  A download of one typical high-def movie would eat up around 8GB of a customers monthly allotment.  Those going over their allotment can expect charges of around $1 per GB over.

A recent report from Sanford C. Bernstein suggests that a family on a 40 GB plan (the highest proposed tier thus far) that streams 7.25 hours of online video a week (a fraction of the 60 hours Americans spend watching TV in a typical week) could end up spending $200 per month on broadband usage fees. And that's just for video viewing and not factoring in activities such as music downloads, photo sharing, online gaming, video conferencing, telecommuting, virtual private networking, VoIP telefony, etc.

A national migration from flat rate to metered billing will only succeed if carriers work together to institute obnoxiously low caps and painfully expensive overage fees. Otherwise, the un-metered competitor in a metered market can highlight how Time Warner Cable, Frontier or AT&T is being a cheapskate, charging users an insanely high markup on bandwidth over cost. Of course, if you don't have many other viable competitors (and change the laws to keep it that way), you can do, well, whatever the hell you'd like.

WE THINK OTHERWISE, and therefore intend to let TWC and ALL BROADBAND ISPs know that internet access MUST ALWAYS REMAIN UNLIMITED AND UNFETTERED!

Even if you're not a subscriber of TWC, AT&T, or Frontier, you must sign this petition.  Once the ISPs realize that they can get away with this, they'll all jump at the opportunity.  And those of you who are subscribers?  We must be willing to put our money where our mouth is... that is hurt Time Warner Cable where it really matters, THEIR BOTTOM LINE.  We must take our business elsewhere until TWC comes to their senses and does the right thing... and that is to provide outstanding customer service to their customers and to not restrict our right to unlimited and unfettered internet access.

Thank you! 
Those of us in the United States of America have come to expect and rightfully demand unlimited and unfettered access to the internet at large.  Time Warner Cable, in a move already being copied by ISPs across the country has formally announced its plan to expand their testing of internet usage caps, and to introduce them to its customers in Austin & San Antonio, TX, Rochester, NY and Greensboro, NC.

TWC is to begin collecting information on customers' Internet use this month.  Consumption billing will then begin later this summer. In Greensboro, N.C., billing changes will occur even sooner!

Just like cell-phone providers collect fees from subscribers who exceed their minutes, TWC will end a longstanding pricing strategy among ISPs. Typically, phone and cable companies charge flat fees for unlimited access to the Web.

Instituting tiered Web-use pricing will limit consumer choice and could stifle innovation by limiting the demand for high-bandwidth services like online video and music.  A download of one typical high-def movie would eat up around 8GB of a customers monthly allotment.  Those going over their allotment can expect charges of around $1 per GB over.

A recent report from Sanford C. Bernstein suggests that a family on a 40 GB plan (the highest proposed tier thus far) that streams 7.25 hours of online video a week (a fraction of the 60 hours Americans spend watching TV in a typical week) could end up spending $200 per month on broadband usage fees. And that's just for video viewing and not factoring in activities such as music downloads, photo sharing, online gaming, video conferencing, telecommuting, virtual private networking, VoIP telefony, etc.

A national migration from flat rate to metered billing will only succeed if carriers work together to institute obnoxiously low caps and painfully expensive overage fees. Otherwise, the un-metered competitor in a metered market can highlight how Time Warner Cable, Frontier or AT&T is being a cheapskate, charging users an insanely high markup on bandwidth over cost. Of course, if you don't have many other viable competitors (and change the laws to keep it that way), you can do, well, whatever the hell you'd like.

WE THINK OTHERWISE, and therefore intend to let TWC and ALL BROADBAND ISPs know that internet access MUST ALWAYS REMAIN UNLIMITED AND UNFETTERED!

Even if you're not a subscriber of TWC, AT&T, or Frontier, you must sign this petition.  Once the ISPs realize that they can get away with this, they'll all jump at the opportunity.  And those of you who are subscribers?  We must be willing to put our money where our mouth is... that is hurt Time Warner Cable where it really matters, THEIR BOTTOM LINE.  We must take our business elsewhere until TWC comes to their senses and does the right thing... and that is to provide outstanding customer service to their customers and to not restrict our right to unlimited and unfettered internet access.

Thank you! 
We in America have long lived in the era of unlimited and unfettered access to the Internet at large ever since its creation and introduction to the general populace.  As such, we are alarmed at your insinuation that it is in OUR best interest to go along with your plans to start capping our Internet consumption.  As such, we the undersigned hereby profoundly urge you to reconsider your position on this topic.

Since the only thing that corporations truly respond to is their bottom line, our position will be that if consumption billing is introduced to our metro markets, we as value conscious consumers will have no choice but to drop your services... ALL OF THEM!

You suggest that Time Warner Cable's existing flat-rate pricing model isn't "viable" enough to fund essential infrastructure upgrades. That's simply not the case. Your company has been very profitable under the flat-rate model, and you've consistently found creative new ways to generate additional income, such as with DNS Redirection Advertising. 

In reality, you are obviously pursuing metered billing because it gives you a way to monetize and control Internet video, which poses a very serious long term threat to your cable television revenues. This pressure to shift to metered billing also comes from your investors, who obviously love the idea of charging consumers more money for the same (or less) service in an age where the cost of bandwidth and network hardware continues to drop exponentially.

While many of us may may not know what a gigabyte is, we understand enough to be skeptical when an already very profitable company starts complaining about not having the necessary resources to afford inexpensive upgrades. Please also keep in mind that Time Warner Cable has yet to officially announce DOCSIS 3.0 upgrades in a single market, so just how committed are you to upgrade your infrastructure in accordance with growing demand.  We also are conscious of the fact that being charged a dollar per gigabyte for bandwidth you, the carrier, pay pennies for is absolutely ridiculous.

Therefore once again we reiterate to you that if consumption billing is introduced to our metro area markets, we the consumer will take our business elsewhere, even knowing that you've purposely staged these "tests" in markets where there is little to no viable alternative.
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Dear signers of the Unlimited, Unfettered Internet Access Petition,

I have great news to share with you today! Thanks in part to you, and everyone else who got on the phone, called their Senators and Congressmen, local elected officials, etc. and told TWC we won't stand for it...

Today Time Warner Cable's CEO announced along with Senator Schumer of NY that they are shelving their plans to introduce internet usage caps and metered billing in all test markets for the time being (except the original one in Beaumont, which is not cool...). We won the first battle!

However, with this great news comes another press release from TWC that doesn't bode well for the future. TWC still plans on introducing its customers to the "internet usage meter" and still believes that usage caps and metered billing's the answer. We must reiterate to them and all other ISPs (AT&T, you're next...) that we do not agree and that we will never accept usage caps and metered billing of any kind.

Please take the time to contact your local TWC support center and thank the operators for passing along your concerns to management. Also, kindly reiterate to them that if TWC does try this again, they'll be met with the same uproar and indignation they felt this time around.

Once again, thank you for all of your support. If/when Time Warner Cable attempts this again, we'll be back and stronger than before to fight the good fight.

If you wish to keep up to date on this issue, please stop on by http://StopTheCap.com .

Sincerely,

Tim Katje

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We signed the "Protect Our Rights to Unlimited Internet Access" petition!
# 63:
2:24 pm PDT, Apr 16, Nitish Kannan, Florida
# 62:
1:18 pm PDT, Apr 16, Melissa Flory, South Carolina
# 61:
5:53 am PDT, Apr 16, Name not displayed, North Carolina
# 60:
6:11 pm PDT, Apr 15, Jamie Lee, California
# 59:
5:48 pm PDT, Apr 15, Lisa Miller, North Carolina
I live in Greensboro NC and I am already checking into other providers for my cable, phone and internet. TWC must be crazy. People already have it hard enough without this extra money TWC intends to take from us. I hope everyone drops their service if they continue with this greedy idea.
# 58:
12:38 pm PDT, Apr 15, Name not displayed, Texas
# 57:
9:07 am PDT, Apr 15, Name not displayed, North Carolina
If Time Warner follows through with imposing these caps, I WILL cancel ALL services with them and any affiliated company.
# 56:
7:45 am PDT, Apr 15, Reuben Rich, Texas
So not only am I being forced to move to TWC b/c uverse isnt available where Im moving to, I have to deal with some rich guy trying to take more money from me. Well I say NOOO!!!!
# 55:
7:30 pm PDT, Apr 14, Name not displayed, Texas
I and a photographer and a videographer and I upload GB on a daily basis. The cap will increase my overhead and make me move back to phisical media.

With no competition we we are doomed to become second or third class in technology. America used to lead the way but with all of the greed and stupidity we are going have many problems in the future. I hope FiOS comes to Austin soon. I'm going to Uverse and when FiOS gets here I'm there.

# 54:
10:21 am PDT, Apr 14, John McElhenney, Texas
Charge for the pipe not for the usage. If the majority of users are not even approaching the lower tier, what does that say. You are making your money off the majority of users. Innovate don't stifle. What makes TWC better? At the moment not much. When you CAP, nothing.
# 53:
6:33 am PDT, Apr 14, Lisa Kirkeby, Texas
# 52:
5:55 pm PDT, Apr 13, John Roesler, Texas
I do not use a large quantity of bandwidth, so I don't have anything to worry about in terms of overages. However, this plan is so abhorrent to me that when this plan goes into effect, I will switch to another carrier. TW, this is a terrible idea.
# 51:
8:28 am PDT, Apr 13, Alfred Hernandez, New York
I work from home and I need the bandwidth!! Working from multiple applications at once once on a VPN cost time and Bandwidth.

We never will with the American mentality and the me first screw everyone else. That what they did to Cable when they introduced Tier pricing. But this time we have options. We do not have to stay with Time Warner we could go with DSL (which si slower) but does not have a CAP!! They actually think people who use this service do not work from home.

# 50:
9:34 pm PDT, Apr 12, Leonor Alvarez, Texas
# 49:
8:01 pm PDT, Apr 12, John Goolsby, Florida
# 48:
6:42 pm PDT, Apr 12, Alan Haggard, California
# 47:
2:54 pm PDT, Apr 12, Name not displayed, North Carolina
Just to Let TWC Know If they cap I WILL TAKE MY $200 A MONTH SOMEWHERE ELSE. I wiill nto keep my tv service I will go to Dish Network.
# 46:
4:50 am PDT, Apr 12, Name not displayed, Germany
# 44:
6:47 pm PDT, Apr 11, Name not displayed, Texas
# 43:
11:08 am PDT, Apr 11, Marc Accilien, New Mexico
although I won't be affected by change.

If this goes through i'm pretty sure a lot of people will cancel, and go to DSL, or even just use a cell phone provider internet plan, or just plan go to the library or internet cafe.

# 42:
2:01 pm PDT, Apr 10, Name not displayed, Texas
I feel trapped by the fact that I have no other options for internet service other than Time Warner. As a result, Time Warner's customer service is awful... but they don't have to do anything about it because they are the only gig in town (at least in the area of Austin in which I live). I HATE that I have to use them for my ISP. The fact that they want to institute a tiered payment system "only for residential users" shows how out of touch they are with the consumer.
# 41:
1:47 pm PDT, Apr 10, Name not displayed, Texas
I recently switched to AT&T solely because of this and I've been with Time Warner for 12 years.
# 40:
1:16 pm PDT, Apr 10, Name not displayed, North Carolina
We'll switch as needed! I teach at a local university and on-line courses are vital!

Haven't corporations learned anything this past year? Greed does not pay!

# 39:
11:46 am PDT, Apr 10, Alice Harward, North Carolina
How will you be affected by usage caps?

How will we compete with countries like Japan with huge broadband penetration and unlimited 20-30Mbps connections?

# 38:
11:37 am PDT, Apr 10, Name not displayed, New York
Seems I will end up paying more not less as they claim.

We won't compete, they are already and will continue to be ahead of us.

# 37:
5:47 am PDT, Apr 10, Daniel Hunt, New York
I pay enough to Time Warner for cable TV and Internet already and have already have cut premium TV services to save money. Tired of being bombarded with flyers in the mail touting cable phone service I do not want and not having any viable competition in the area to switch to.
# 36:
12:49 am PDT, Apr 10, Name not displayed, California
# 35:
7:16 pm PDT, Apr 9, David Ayers, North Carolina
As a college professor, I teach online courses, which increasingly involve video and flash media. Students should not have to pay extra for transmitting educational material over the wire.
# 34:
6:44 pm PDT, Apr 9, Geoff Bailey, North Carolina
Dear Mr. Britt, I sincerely hope that you (and Time Warner Cable) retract this proposal to begin consumption billing in the Greensboro market. This unfairly targets people who have limited means of accessing the internet, especially the poor, from important resources, education, and technology itself. While you may be looking at this from a financial standpoint of how to increase revenue for TWC, you'll end up cutting off access to thousands of customers who won't have the ability to pay such exorbitant fees associated with online access and downloads. And, for those of us in education, we rely on the internet access to help with finding and sharing resources in a global community, helping students and community members become better educated about a global society, and learn how to interact and connect through technology. This will also have horrific consequences for TWC, given that customers will flock to other options - especially DSL and FIOS - just to keep internet access affordable. I, for one, will certainly be at the forefront of negotiating with other service providers to provide me with internet, phone, and cable service. Please reconsider this proposal. For those of us who have been long-standing customers, this represents more than a simple affront to our wallets. This is a smack in the face to the value of connecting in our increasingly global society. Sincerely, Geoff Bailey
# 33:
2:42 pm PDT, Apr 9, Flip P., New York
I am handicapped and in a wheelchair. I'm online always doing email and I host my own website. If TWC will charge me, I'll switch providers.

I am using 2GB.

# 32:
2:30 pm PDT, Apr 9, Name not displayed, Texas
first we lost programming with time warner. now this... clearly customer service and loyalty aren't words time warner associates itself with.
# 31:
11:38 am PDT, Apr 9, Daniel Lepel, New York
I will be forced to go with an alternate provider. I have too many devices that sit on the Internet to have to worry about how much bandwidth each is using.
# 30:
9:29 am PDT, Apr 9, Name not displayed, North Carolina
I will cancel all my services with Time Warner Cable if they switch to metered internet - I currently have Digital Cable and Road Runner Internet. I am sure Dish Network will love to have me as a customer.
# 29:
7:41 am PDT, Apr 9, Brian Townley, Texas
When the cap goes into place, I will find another service provider. I will not stand for being treated this way.
# 28:
6:26 am PDT, Apr 9, Rudy Sanchez, Texas
My friends and I will discontinue our service with TW RR if this plan is implimented. Corporate greed is anti christian in my view and we will no longer give into it.
# 27:
5:56 am PDT, Apr 9, Janet Karas, New York
# 26:
10:15 pm PDT, Apr 8, Grant Whiteley, Texas
The day you start charging is the day I go to AT&T. In addition, I am sure AT&T will start charging - HOWEVER - people will stay with the LAST ISP they are with. If you go first then you get dropped first. Bye TWC - it is a shame.
# 25:
9:34 pm PDT, Apr 8, Name not displayed, New York
# 24:
8:09 pm PDT, Apr 8, Steve Dale, Australia
# 23:
7:58 pm PDT, Apr 8, Dianna Drift, Minnesota
# 22:
4:53 pm PDT, Apr 8, Name not displayed, Texas
I may have to severely limit my internet usage. The only reason I have not switched to another provider thus far is the super fast internet I have, but if I get charged even more for the WAY I use my internet, I may as well go somewhere else that may have slower service, but not regulate me.
# 21:
2:37 pm PDT, Apr 8, Bob Spalten, Texas
# 20:
1:36 pm PDT, Apr 8, Brenda Brown, South Carolina
# 19:
1:01 pm PDT, Apr 8, Kristina Salgado, Arkansas
# 18:
12:30 pm PDT, Apr 8, Bridget Cichocki, New York
# 17:
11:57 am PDT, Apr 8, Trish Katje, California
# 16:
9:34 am PDT, Apr 8, John Gosselin, Massachusetts
This is garbage . . . but I suppose the it was only a matter of time before the ISP's began trying to 'copy' the tricks long utilized be the public utility industry. Ever really closely examine your electric or phone bill (it's amazing how many people actually don't do so . . . ), the totality of charges with vague and/or confusing names, in the enumerated listing of just what you are paying for is something else. Deliberately nebulous . . . The ISP's, like Time-Warner, want to have just such a Golden Goose as well.

How will we compete with countries like Japan with huge broadband penetration and unlimited 20-30Mbps connections?

# 15:
7:55 am PDT, Apr 8, Daniel Vidal, Texas
I'm a student. I spend lots of time on the internet doing research, playing video games and streaming TV shows that I can't catch on TV. This usage cap is absurd and should not happen
# 14:
7:47 am PDT, Apr 8, David Diaz, Texas
I will drop time warner like a bad habit there are alot of other providers. People are losing jobs and tring times and you want more. Shame on you.
# 13:
7:20 am PDT, Apr 8, Phil Denson, Texas
# 12:
7:16 am PDT, Apr 8, Holly Stettner, New York
I will be limited in downloads that I use with my students in my kindergarten class. The district would probably limit based on cost and the kids would just miss out.
# 11:
6:26 am PDT, Apr 8, Timothy Katje, Texas
My entire life is online, and as much as I despised Time Warner Cable before this, if I wanted a connection at around 10Mbps (avg), I had to use their service. There's no other choice. Obviously that is the point of these tests, little to no competition. If this test is applied directly to my account, I will have no choice but to terminate my relationship with TWC permanently. It will also be interesting to see how this is applied to my roommate (who technically has the account) and his price lock contract...
# 10:
6:03 am PDT, Apr 8, Lisa Martel, New York
# 8:
5:54 am PDT, Apr 8, Josie Latore, New York
I will drop time warner like a bad habit there are alot of other providers. People are losing jobs and tring times and you want more. Shame on you.
# 7:
5:50 am PDT, Apr 8, Name not displayed, North Carolina
Anyone with common sense can see that competition from hulu, itunes, apple tv, netflix, ect is hurting their cable business and this is nothing more than a pathetic attempt to deter that and make more money of customers who don't know any better. The internet is the forefront of new technology as well as the catalyst for innovation and global communication. If modeled by other ISPs, this selfish act will reduce the intuitiveness of web, game, distance collaboration, and other emerging technology developers. I suggest WWW innovators such as Adobe and Google take a stand against these changes by offering their own ISP division using current technology which exists but TWC and company refuse to use.
# 6:
12:20 am PDT, Apr 8, Liz Ngo, Texas
I am a student. Students use the internet 24/7 for all their needs. Our professors send us files that are very important to our learning experience in the class. We use the internet to receive PowerPoint slides, notes, pictures, and documents so that we do not waste paper.
# 5:
8:37 pm PDT, Apr 7, Amanda Naylor, Texas
# 4:
8:01 pm PDT, Apr 7, O. H. Timmins III, Texas
# 3:
6:31 pm PDT, Apr 7, E. A. Basse III, Texas
# 2:
5:36 pm PDT, Apr 7, Lauren Heintzman, Canada
I will not be affected by this, but I think it is absolutely ridiculous.
# 1:
4:27 pm PDT, Apr 7, Tony Olausson, Texas
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