Investigate Public Mobile and Telus Mobile for the disregard shown to previous customers

  • by: LightHouse Verner
  • recipient: Public has been acquired by Telus and has raised monthly plan pricing while reducing monthly services and is forcing all previous loyal customers to purchase Telus enabled phones. When approaching customer service we are treated rudely and more or less to

Every Public Mobile customer should sign as they are giving us no choice but to accept reduced service for a higher cost. We are being forced to purchase new phones even though to this very day they are still selling phones to new customers who are unaware that at the end of May the phones are nothing more then paper weights. I feel this is a fraudulent marketing scheme to ditch all the old stock phones they have. Customer service is very rude when approached and on Public's webpage and Facebook page it is obvious they do not care. Look at their comments and you will see such things as "Bring it!" or "Please private message us." Of course they want private messages so the public does not see how rude or non-caring their response is. Telus has no comment on any of this. The CCTS should fully investigate this coporate money grab.

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