Demand Xerox Corparation's ACS to amend their qualifications for Caregivers

My Wife, Theresa Rollins suffered a devastating on the job injury as a Budget Analyst for the Department of the Navy at North Island in San Diego, CA. Her on the job injury in 2001 has left her confined to a wheelchair and beset with a number of injury related conditions. Though she was stricken with polio, she remained gainfully employed, independent & self sufficient. After receiving sporadic support from her Claims Adjuster and confronted with innumerable challenges in her quest to secure quality home support, I applied and was authorized to provide her with the around the clock care that she most desperately needed. As a former CPR/AED & First Aid Instructor for the American Red Cross, I was adeptly qualified to provide quality care to my Wife for several years.
Recently, my Provider Status as her caregiver was resented and I was informed by representatives of Affiliated Computer Services,aka ACS, a Division of the Xerox Corporation, that I was no required to have a license OR retain a letter from the local licensing bureau that the services that I provide do not require a license.
On August 24, 2015; I finally secured a letter from Riverside County Department of Social Services stating that the services that I provided DID NOT require a license, citing "Exemption from Licensure; Regulation Section 80007(a)(9) Any care and supervision of persons by a relative, guardian or conservator."
I, immediately, submitted this letter to ACS and was then informed that the letter was mute and that now the excepted requirement was that I must be certified to have my Provider status reactivated.
I felt this an injustice and submitted a request of the recorded conversation with the ACS representative through the Freedom of Information Act on August 13, 2015; only to be informed by ACS that no such recordings were available.
I, then, contacted my State Representative, Ken Calvert and was told that there was nothing his office could do.
My Wife was forced to obtain a caregiver from a local agency, which was barely adequate to accommodate her extensive medical needs in the home and required travel of hundreds of miles for monthly Doctors appointments from Riverside County to San Diego County.
Just this week, she was informed that the agency providing her caregiver could no longer accommodate her requests due to non payment from OWCP. Repeated communiques to address her concerns to her Claims Adjuster are unheeded. Passed requests for dire assistance for a miriad of issues concerning her care remain unheeded.
I presently work with developmentally disabled adults and perform duties far beyond those cited by the Department of Labor and am not required to hold any certifications to do so, however, I am deemed "unqualified" by ACS to be eligible to be reinstated as an authorized Care Provider for my Wife.
Accountability to provide the desperately needed care for my Wife is all I am requesting. The government was realizing SUBSTANTIAL SAVINGS while I was an authorized care provider through Department of Labor/ OWCP until ACS changed the rules.
This should not stand....