Cracker Barrel - Train Managers On Service Dog Etiquette & Good Customer Relations

Please sign and share this petition in an effort to urge the corporate office of Cracker Barrel Restaurants to choose and train their managers more appropriately when it comes to dealing with the public and patrons with special needs. Working with the public requires superior and cordial communication skills while bending over backwards to accommodate all visitors and guests. This especially includes those with special needs and their necessary service dogs and companions. If a manager does not fit the criteria with good communication skills and proper service dog etiquette, he should not be working with people.

Cracker Barrel Restaurants serve the public nationwide and offer a cordial atmosphere for friends, family and anyone passing through town. They have an extensive, fulfilling menu for anyone's taste and even an attached gift shop for a little perusing. For the best experience, customers need to be treated with respect, friendliness and a smile. However, some recent visits at our local establishment was not quite as expected, disturbing and disappointing.

As we have gathered for a pleasant lunch after church in East Tennessee, one of our friends, Teresa who is in a wheelchair met with some unpleasantries when entering with her service dog, Daisy. The manager of the store has repeatedly given Theresa and Daisy a difficult time with every return visit to the restaurant.

Daisy her dog was a rescue that Teresa actually found, or should I say the dog found her. This visit with Daisy was Teresa's fourth visit that again met with displeasure. The first time she entered, he shouted at Teresa that the dog must stay under the table, which is not a law to begin with. She is well-behaved and did stay under the table except to pick up a straw and give it back to Teresa as she is trained. The manager on this occasion kept walking past this table during her entire stay, acting busy, just to ensure that Daisy remained under the table!

On this last visit, this man actually assaulted this dog. Since Daisy is actually trained to pick things up for Teresa when her napkin dropped, Daisy picked it up, only to have the manager harshly pull the napkin out of her mouth, rushing off as if nothing happened.

The manager at this local establishment was not only rude to Teresa and Daisy, he was witnessed treating others with disrespect and unfriendly service. Please sign and share this petition on all your media sites and support our efforts in having managers of the Cracker Barrel Restaurants to be trained in proper service dog etiquette along with good communication skills and respect when working with the public.

Corporate Office of Cracker Barrel Restaurants - We urge you to better train your staff, especially your managers on proper service dog etiquette along with instilling some good communication skills, respect and friendly service with a smile. At some recent visits in a local East Tennessee establishment of yours, a special needs patron and her service dog were treated very poorly by the manager on staff. Proper service dog etiquette is required by law! He was also witnessed treating others with disrespect and unfriendly service. All staff should be trained appropriately but managers are an extension of your business with no excuse for rudeness and poor service. Otherwise, choose and train your managers more appropriately so that patrons do not leave with regrets.