Recently Olive Garden has installed a tablet for every table at their restaurants called the ziosk. Servers are heavily encouraged to have every guest pay their tab at the ziosk. They're even punished if they don't have a high enough percentage of guest paying at the ziosk. Instead of the ziosk being an optional convenience for the guest of the restaurant, it has become just another way to put stress and pressure on the employees.
It was recently discovered that there is a glitch in the way the ziosk calculates their tip and some servers have been shorted tips because of it. When a guest pays on the ziosk there is a tip option with percentages. These percentages are calculated showing also a dollar amount and it has been discovered that the glitch has caused these amounts to be inacuarate in some instances but the extent of it is unknown. This is not ok. These hard working restaurant employees should be compensated for their loss of wages.
