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Weight Watchers to give 1 month refund to UK members for appalling service during website upgrade

  • by: Dale O'hare
  • recipient: James R. Chambers President and Chief Executive Officer of Weight Watchers International

Since the new website and app were launched we have had nothing but bother.
Food and activity not tracking correctly or disappearing from tracker
Wrong weeklies dailies or activity points
Fitbit not syncing
To list a few, and now to top it off they have removed the old tracker and told us to get on with it.

It is not acceptable for a company to charge for a service that it is failing to provide. They think it is acceptable to hide behind their stance that we the members need to suffer to see the light at the end of the tunnel.

Let's take a stand and get back money for a service we never received.

read petition letter ▾

Hey WW


You make me sad… :( See Sad Face, that’s my face, you did that.


...



I don’t want to be cross with you [I’m a teaching assistant, I can use cross, plus how I really feel might get this email blocked], I love WW, but you’re taking the biscuit [umm…biscuits]. I, and the other chunky dunkers and skinny dippers that weight-watch depend on you and the services you provide. At the minute, the new website isn’t working correctly, and some smarty-pants at WW has decided to do away with the old one, bright spark that one is... Now, I’m paying for a service I don’t get, tried to complain on the website, but Hayley thinks it’s fine as in a few weeks’ time, it should be fixed…


*Cross Voice* It’s NOT fine. I’m not to fussed on whether it’ll be a cracking bit of kit in the future, I’m trying to lose weight now and you’re charging me for your support, what support? according to you I’ve an extra dozen PP to eat today. *End of cross voice*


I would like a refund for myself and the other dunkers and dippers for the downtime.


I still love WW, but you’ve let yourself down and to be honest you’ve disappointed me


Ps. Proper Planning and Preparation Prevents P*** Poor Performance.


Update #28 years ago
Held a conference call with WW Board...
The board seamed very genuine in their responses and it seems that our campaign has woken them up at the highest levels to the disappointment being faced by many.
WW are keen to deal with any technical bugs as a matter of urgency and this needs to be raised individually with them so that they can log it directly.
I have forwarded a copy of names held to WW so they are aware of who took part and are happy to discuss personally with you all.
Update #18 years ago
We now have over 200 signatures on the petition .... I will keep pushing for more I have the contact details for managing director of WW UK and will be contacting them once we have more backing.

I will keep you all updated.

Thanks for your support.

Dale
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