The value of Queue Point proprieties is continuously dropping, and rents are decreasing as well. The poor quality of construction and the non-compliance of its own contract are some of the contributing factors. However, now service charges have doubled without any consultation or approval from residents. This must stop as there is no confidence that this money will make any difference but used instead to finance Mazaya's difficulties elsewhere. Our complaints are as follows:
1) We have experienced 8 years of property delivery delays, which is in direct violation of the contract that states no more than 2-years. The compensation for this inadequate delay has been insufficient.
2) The promised San Francisco community in the brochure has not been delivered, and the quality of the construction has been found unsound for habitation.
3) There was no compensation for difference in sq. ft. as stipulated in contract.
4) Residents are finding they are having to pay for significant maintenance costs out of their own pockets due to poor quality in construction.
5) Service charges are increasing while property is devaluating. The contract states 4%. OAs are unable to form due to administrative logistics or criteria that they must live in the building. So they are helpless to do anything about it.
6) Owners have no access to community planning, budgeting, or management. Their rights to be involved in the management of their own investments are being denied. Instead, they are forced to pay for something without their consent nor agreement.
Our demands are as follows:
7) Mazaya be directed to inspects all Mazaya constructions for safety compliance before the end of the 10 year guarantee and extend that guarantee if required.
8) For Mazaya, as a show of good faith to the investor, develop a plan for enhancing the property, at no cost to the investor.
9) Demand for proper compensation for delivery delays, size discrepancies, all losses due to structural damage like rent, faulty repairs. Compensation linked to poor quality born by investor like A/C cooing, drainage, false ceiling and tiling.
10) A return to previous service charge rates in accordance with the contract.
11) Flexibility around the creation of an OAs, i.e., removing the requirement to live in the building so that investors can begin protecting their investments.
12) All future service charges are subject to owner's review and approval.
