To Comcast Chairman & CEO John Roberts:

We the undersigned consumers petition you to answer in a public setting the following grievances regarding Comcast Corporation’s products and services:

1. We demand the ability to choose which channels are included in customer-specific cable TV packages, not “basic” or “premium” bundles.  We want to choose which channels we pay for and receive and not pay for channels we do not want. 
2. We demand a cessation to rate increases for cable TV service.  With the cable infrastructure already built, Comcast’s justifications for continual increases is less persuasive and appears more like price gouging.  We are also seeking guarantees that broadband rates will not increase.
3. We demand a significant decrease in call-wait times on 1-800-COMCAST.   We are seeking a commitment from Comcast to reduce customer wait times to less than 30 seconds on average.
4. We demand more accountability for cable installation technicians.  Presently, Comcast uses contractors who are frequently late, inadequately prepared, and ill-mannered.  We are seeking a method to evaluate and report on the performance of these contractors.
5. We demand more transparency during service outages.  During outages, customers are given no timetable for restoration of service and offered no remuneration for lost service.  If service is not restored in a timely manner, customers have no method of identifying and complaining about the responsible technician or contractor.