12 Years denying billions the right to inspect parcels: Alibaba & Cainiao stay above law

more  evidence:  https://chng.it/StZqRtTckF       https://chng.it/Xvh6nmSCnq

For more than a decade, hundreds of millions of Chinese consumers have been denied a fundamental right—inspecting packages before accepting delivery. Since 2013, Alibaba (NYSE: BABA) and its Cainiao Station has systematically blocked customers from checking goods upon delivery, violating multiple consumer protection laws in China. Alibaba's business model is built on banning parcel-inspection, trampling the laws, and sacrificing consumer rights.

1. Cainiao's (Alibaba's) illegal and anti-consumer practices
(1) Fraudulent Business Classification

According to Alibaba's official website (https://www.alibabagroup.com/en-US/about-alibaba-businesses-1747836787297878016 , Cainiao is a logistics and courier platform under Alibaba Group, clearly classified within the courier industry. However, Alibaba registered Cainiao Station (formally known as Cainiao Supply Chain Management Co., Ltd.) under the "resident services" industry category. This misclassification allows Cainiao to operate outside the scope of postal regulatory oversight, exploiting legal loopholes. Such conduct violates China's Administrative Measures for Business Registration, which requires businesses to accurately declare the nature of their operations to ensure appropriate supervision.

(2) No Pre-Signature Inspection Allowed
Alibaba and Cainiao require users to sign for packages before inspecting the contents. This practice violates the Consumer Rights Protection Law of the China (Article 26) and the Interim Regulations on Express Delivery (Article 25), both of which protect a consumer's right to inspect goods upon delivery. It also breaches the Anti-Unfair Competition Law (Article 8), which prohibits deceptive and coercive sales tactics

(3) Concealing the "Sign-Before-Inspection" Policy
Cainiao has refused to disclose its "sign-before-inspection" rule on its website or app. This violates the Consumer Rights Protection Law (Article 8, Article 20), which requires companies to provide consumers with clear and accurate information about their rights.

(4) Whistleblower Retaliation
Cainiao blacklists consumers who request to inspect packages at Cainiao Stations. Confidential evidence available upon request.

(5) Unfair Competitive Advantage Built on Illegality
Cainiao's (Alibaba's) "sign-before-inspection" policy shields courier companies from inspection-related liability, incentivizing their use of Cainiao Stations and creating an unfair competitive edge over companies that follow legal procedures. This dominance violates China's Anti-Monopoly Law.

(6) Profiting Through Fraud
Alibaba, through its platforms Taobao and Tmall, sells goods but does not allow consumers to inspect the goods before signing for them at Cainiao pickup stations (evidence: https://zhidao.baidu.com/question/1368479299271854099.html This practice effectively prevents consumers from collecting evidence of false advertising or product fraud by Alibaba (including Taobao and Tmall). Such conduct violates Article 620 of the Civil Code and Article 52 of the E-Commerce Law, and seriously infringes upon consumers' rights and interests.    .

2. Public Testimonies
Since 2013, at least tens of thousands of consumers have directly confirmed or reported Cainiao's "no-inspection" policy. For example,

①Reasons Cainiao Station Owners Reject Package Inspection. 菜鸟驿站老板不给开箱验货的原因是什么？

https://tieba.baidu.com/p/8262630185

②Why Does Cainiao Refuse Package Inspection? 菜鸟驿站为何拒绝开箱验货及应对投诉态

https://tieba.baidu.com/p/8262624986

③ Inspection Not Allowed Before Parcel Release. 快递未出库禁止验货？拒收要收费

https://baijiahao.baidu.com/s?id=1818497547553038839&wfr=spider&for=pc

④ Has "No Inspection Allowed" Become the Norm at Cainiao? 北苑菜鸟驿站规定：不让验货成常态？

https://www.baidu.com/link?url=AWx7Ba1GfGFs039yV8whE_7l_sc_08gNYqi93Jmna7wS6RVmU0D2mxW69f31MdY0&wd=&eqid=b094154d00167a35000000066843ebc3

⑤Cainiao Refuses Pre-Signature Inspection. 菜鸟驿站不让我先验货再签收，必须先签收再验货

https://jx.tousu.sina.com.cn/complaint/view/17370325217/

⑥Are You Allowed to Inspect Items at Cainiao Stations? 想问问你们去菜鸟驿站拿杆子给不给验货？

https://bbs.bxfish360.net/index.php/forum/item/36776

⑦ COD Package Refused Inspection Despite Seller Agreement.菜鸟驿站货到付款不让开箱验货 但是商家同意了

https://tousu.sina.com.cn/complaint/view/17370865095/

⑧ Complaint: No Inspection Allowed. 菜鸟不让验货

https://tousu.sina.com.cn/complaint/view/17373416747/

⑨ Refusal of Inspection at Cainiao Station. 菜鸟驿站拒绝开箱验货

https://tousu.sina.com.cn/complaint/view/17377815330/?sld=b10467c24ee21473b5b060fd3e154f18

⑩Forced Signature Before Inspection. 菜鸟驿站不让验货 强制签收

https://tousu.sina.com.cn/complaint/view/17369813392/

⑪ Can You Inspect Packages at Campus Cainiao Stations? 去大学的菜鸟驿站拿快递时，能否先验货后签收 _知乎 ( This article can be opened by searching the title in "www.baidu.com" )

https://www.zhihu.com/question/305528029

⑫ Forced Acceptance or Return Without Opening. 菜鸟驿站不允许我检查货物后拒收，强制要求我签收或者直接不拆开就退回

https://tousu.sina.com.cn/complaint/view/17370101143/

⑬ What to Do If Cainiao Refuses Inspection? 菜鸟驿站不准验货 怎么办？_知乎 ( This article can be opened by searching the title in "www.baidu.com" )
https://www.zhihu.com/question/359301224

⑭ What If Cainiao Refuses Inspection? 菜鸟驿站老板不给我开箱验货怎么办？_知乎 ( This article can be opened by searching the title in "www.baidu.com" )
https://www.zhihu.com/question/583748814/answer/2892962654

⑮ Consumers Left Without Recourse菜鸟驿站造成许多顾客投诉无门
https://zhuanlan.zhihu.com/p/291613911

3. Alibaba is the main culprit of "no pre-signature inspection"
Cainiao is Alibaba's logistics arm. Alibaba's own website confirms that Cainiao's "no pre-signature inspection" policy is imposed by Alibaba.

① Alibaba's Ties to Cainiao's Inspection Ban 关于淘宝菜鸟驿站验货问题

https://zhidao.baidu.com/question/1368479299271854099.html

② All My Parcels Go to Cainiao—No Inspection Allowed. 我的快递都被快递公司往菜鸟驿站送，取件时菜鸟驿站不让开箱验货。请问该怎么办呀？

https://www.zhihu.com/question/409492664

③ Alibaba claims that Cainiao is express industry, but registers Cainiao as "resident service industry"

https://www.alibabagroup.com/en-US/about-alibaba-businesses-1747836787297878016


4. Message to Global Investors and U.S. Regulators

Alibaba Group Holding Ltd. (NYSE: BABA) has systematically undermined consumer protection laws in China through its Cainiao logistics network—depriving billions consumers of the right to inspect goods before accepting delivery. This practice violates basic consumer rights, fosters fraud, and creates unfair market advantages. As a publicly traded company on the New York Stock Exchange, Alibaba is accountable not just to Chinese regulators, but also to U.S. investors, the SEC, and ethical investment standards.

Despite years of consumer pushback, Cainiao remains misclassified as a non-logistics enterprise, thereby enjoying corporate impunity. This legal gap allows Alibaba to expand unchecked, empowering Cainiao to establish a de facto monopoly in last-mile delivery—at the cost of consumer rights and legal accountability. We call on:

U.S. regulators (including the SEC) to investigate Alibaba's risk disclosures regarding regulatory non-compliance and consumer rights violations;
Institutional investors and ESG funds to demand that Alibaba respect consumer rights and operate within the bounds of fair, lawful conduct;
Retail investors to reassess their confidence in companies that profit from systemic disregard for basic consumer protections.
5. Institutions that might penalize Alibaba

① U.S. Securities and Exchange Commission (SEC)
o Jurisdiction: Oversees all publicly traded companies on U.S. stock exchanges (Alibaba is listed on NYSE: BABA).

o Potential Action:

Investigate Alibaba for material misstatements or omissions in risk disclosures; Require better transparency on regulatory, legal, or ESG risks; Penalize Alibaba for failure to disclose violations of Chinese law that could affect investors.

o contacts:

https://www.sec.gov/submit-tip-or-complaint/tips-complaints-resources/report-suspected-securities-fraud-or-wrongdoing

Email: help@sec.gov

Phone: 1-800-SEC-0330

Online Form: https://www.sec.gov/contact

② Public Company Accounting Oversight Board (PCAOB)
o Jurisdiction: Oversees audits of public companies to protect investors.

o Potential Action:

Inspect the audit integrity of Alibaba's disclosures, especially around compliance and consumer complaints.

Sanction Alibaba's auditors if they conceal or misrepresent material legal risks (e.g., Cainiao's regulatory exposure in China).

o contact: https://pcaob.org/tip-submission

Email: tips@pcaobus.org

③ U.S. Department of State – Bureau of Democracy, Human Rights, and Labor
o Jurisdiction: Can recommend Global Magnitsky Act sanctions.

o contact: Email: humanrights@state.gov

https://www.state.gov/contact-us

④ Office of Foreign Assets Control (OFAC)
o Jurisdiction: Administers and enforces economic and trade sanctions.

o Potential Action: While not typically used against public companies like Alibaba for consumer law violations, OFAC could act if violations intersect with national security, illicit data sharing, or geopolitical risks.

o contact
Email: ofac_feedback@treasury.gov
Phone: 1-800-540-6322

⑤ U.S. Trade Representative (USTR)
o Jurisdiction: Manages U.S. trade policy and enforces trade agreements. Enforces fair trade.

o Potential Action: Investigate Alibaba's practices for unfair trade advantage; Recommend sanctions or tariffs under Section 301 of the Trade Act of 1974 if Alibaba is found violating fair trade standards. If Alibaba's practices give it an unfair trade advantage via illegal consumer treatment, the USTR can launch a Section 301 investigation.

o contact: contactustr@ustr.eop.gov

Online Contact Form: https://ustr.gov/about-us/contact-us

⑥ Congressional Committees (e.g., House Financial Services, Senate Banking)
o Jurisdiction: Legislative oversight over financial markets and foreign corporate influence.

o Potential Action: Hold hearings on Alibaba's practices; Pressure regulatory agencies to investigate or issue sanctions.

o House Financial Services Committee:
Email: fsoversight@mail.house.gov

o Senate Banking Committee

Contact Page:
https://www.banking.senate.gov/about/contact

o Congressional-Executive Commission on China (CECC).

Contact Form: https://www.cecc.gov/contact

⑦ Institutional Investors & ESG Ratings Agencies
o While not regulators, asset managers (like BlackRock, Vanguard), pension funds, and ESG index providers (like MSCI, Sustainalytics) can:

o potential actions: Downgrade Alibaba's ESG rating; Divest from Alibaba or blacklist it from ESG portfolios; Pressure Alibaba's board via shareholder resolutions

o contact: MSCI: ESG Client Support: ESGClientService@msci.com

· Sustainalytics: compliance@sustainalytics.com

· Morningstar (owns Sustainalytics): esgcompliance@morningstar.com