Demand Deliveroo Establish Fair and Transparent Disciplinary and Termination Processes

Just a few days before Christmas 2018 Deliveroo chose to ‘terminate’ the contracts of over 100 of their workers with no notice or right to appeal, on accusations of fraud. No evidence of these allegations was provided to terminated workers. As 2019 has progressed, Deliveroo has continued to use un-evidenced fraud and theft allegations to both terminate and intimidate couriers.

As self-employed contractors, we do not have the same recourse to law or statutory rights that other workers do. While we are exploring legal solutions to this unfair treatment of workers, we recognise that the law is fundamentally not on our side, and as such we must find means to put pressure directly on Deliveroo to treat their workers fairly.

As such, we demand that Deliveroo
a) Stop terminating and bullying couriers without providing evidence of wrongdoing.
b) Create and implement an appeals process for all terminations and disciplinary processes, and give right of appeal for all couriers terminated over the last year
c) Implement a system to protect couriers from taking the blame for customer fraud (see appendix for proposed 'pin number' solution)"
d) Publish an apology for their gross mistreatment of committed and hard working couriers.

We believe that, as Deliveroo face stiff competition with the likes of Uber Eats and Just Eat for willing and competent couriers, they will benefit from taking the concerns of their workers seriously.