The rules under which the BBC operates are set out in an agreement between the BBC and the Secretary of State for Culture, Media and Sport. The current Secretary of State Rt Hon Matt Hancock MP simply suggests any complaints made about the BBC directly to his department should be re-addressed to either to the BBC or OFCOM. The BBCs complaints procedure continues to not be fit for the purpose, in spite of the introduction of OFCOM to the process which has failed to make any inroads to counteract that bias, it is equivalent of a fox looking after a hen house. OFCOM only get involved if you manage to negotiate stages one and two of the BBC complaints system which is vetted by their own editors. I want the BBC to release the Balen report and to examine the disproportionate anti-Israel output from their Middle East news departments in all languages.