Should Northern Rail lose their franchise ?

Constant delays
Ancient facilities
Recurring industrial action
Numerous cancellations
Disregard from senior staff
Unhelpful antagonistic social media
Dangerous travel conditions
Offensive delay repay policy
Increasing costs
Vague promises for the distant future
Aggressive revenues tactics.

All the above and more are what the typical northern rail customer has to face every day and all concerns are ignored . All we can ask for is someone else gets a chance at the franchise .