Fix Cell Phone Shock Once and For All!
- al: Consumers Union
- destinatario: The Federal Communications Commission (FCC)
With back-and-forth texting, endless calls and family plans with kids who download at unexpected costs, it's easy to get a shocking cell phone bill.
We can end cell phone bill shock and stay in control of our service with a simple solution: updates when we are near our limits.
In Europe, cell phone customers get a quick call or text when they're getting near their usage limits, and another when they hit those limits. Cell phone users stay aware of their phone use and can adjust their behavior to avoid a surprisingly high bill.
Support this common sense idea. Tell the Federal Communications Commission (FCC) that you want updates on cell phone bill limits to become the law in the U.S. -- and end cell phone bill shock!
Dear [Decision Maker],
Cell phone companies should absolutely notify me before I go over my limits on voice, data or text service. That way I can finally get control over my bills and permanently avoid bill shock.
[Your personal comments will be inserted here.]
This is a simple solution that puts me in control.
I've gotten bills for hundreds of dollars, spent hours on the phone with customer service, and I never end up satisfied.
It seems that the problem was always my fault. I've been told I didn't understand my plan limits, didn't understand my parental controls, didn't understand the charges associated with a download or an online service. But most of all, I just didn't know when I ran out of minutes.
I'm tired of bill shock, and ready for some real control.
