I am a student who cannot get to class, due to full buses, even though a U-Pass for Translink is included in my tution.
Every semester Universities and Colleges pay vast amounts of money for discounted passes for students. I have pre-paid for this bus service, as well as many other students. Yet, I am not the only one who has to leave an hour earlier, or risk being late for class due to late or full buses.
The 323 Newton/Surrey Central buses are always full or packed to the max. Translink needs to see how many people are using this service, and are unhappy about this service to lead to any kind of change.
Translink is the main transportation service for the lower mainland. In 2017 there were just over 400 million passengers. These are all people paying for this service, myself included.
Not just students are monthly pass holders, there are those working to make a living, those unable to drive, or those who want to reduce gas emissions. This is a service that should not only be available to the community, but have sufficient and timely service.
Please sign if you want to see more 323 buses, and agree that it is a necessity for the community.
Also please share with friends and family to support.
Translink Customer Feedback link (if you want to send your concerns straight to them): https://feedback.translink.ca/
Mettre À Jour #3il y a 5 ans
Petition was sent.
[...]have automated passenger counters[...]We are aware that overcrowding is a problem on route 323. We are experiencing large ridership growth on buses region-wide[...]we must balance the needs of customers across the region with our limited resources. Service will be provided every 15 minutes or better every day until 9 p.m[...] in 2020-2021 [...]improvements feels like a long time, but we are limited in our ability to improve service before this funding becomes available.
Mettre À Jour #2il y a 5 ans
Please know your request that we increase service has been registered with the Planning department [...] is aware that there is overcrowding [...] In September we increased service on this route [...] service will be every 15 minutes week days until 9 p.m for 2020-2021. The Mayors' 10-Year Vision is designed to reduce overcrowding, and wait times. Feedback [helps] determine the routes that would benefit the most from being included in the [plan]. "
full plan: https://tenyearvision.translink.ca
Mettre À Jour #1il y a 5 ans
I contacted Translink for a refund on my Upass.
In the last week of the school semester I could not get on any bus, any day.
As well, the bus let people off one day, and the driver honked at me and refused to let me on.
After asking for refund, Translink said they could not, and sent me to Compass customer service, who said they could not, and then sent me to my school. My school is not the one with the service issue.
I believe this is wrong, and I should receive some sort of compensation.
