Dear Bioware,
Currently, as you are more than aware, there are a number of old gen console owners who can't play Dragon Age Inquisition due to it crashing every ten minutes with a disc unreadable error on the xbox 360 and random freezes on the ps3.
There are a lot of customers on your own forum who have been complaining about this for weeks with no real response from yourselves other than being told to report their issues to EA Help- who cannot provide answers to these problems.
There was only so many times people could be told to reinstall their game, delete the cache on their hard drive, try new copies of the game, etc before the realisation was made that this was a fundamental, if intermittant flaw - ( by which I mean, one interdependent on motherboard, disc drive etc of specific console's iterations), a fault with the product itself.
Here's the thread discussing this with close to 100,000 views now http://forum.bioware.com/topic/522013-old-gen-ps3-and-xbox360-master-thread-bioware-please-fix-these-issues/
We are not asking for miracles.
Few of us when buying the game for an old gen console would expect it to run as smoothly as the next gen console versions and certainly I myself never expected it to look as pretty. However what we did expect was a game that worked. Or an apology and a full refund. Many people have hung onto their copies patiently waiting for Bioware to fix this- only to be ignored, and to have the game no longer be worth- in terms of trading it in, what they paid for it.
I have loved Bioware games since Jade Empire and have never felt the need before to complain about your products or those of any other game manufacturer- but you have sold a game that for many of us is literally unplayable- frequently crashing every ten minutes or so.
These are not trivial bugs.
Do you not think you have a duty to fix it?
And a duty to keep us informed when that fix is coming?
If not a public apology and a refund is surely only fair.
Do the right thing.