I have been a seller with 177 positive feedback last year. Most of my customers left great feedback, we were sending our items to customers on the same day, and it was lot of fun.
Then came few negative feedbacks (color not as described, item not as described and such) I offered everyone of them the option of returning the item to us (return shipping paid by us) but still we were hit with 6 negative or neutral feedback.
This led to our DSR going down and in turn eBay decided to severely hinder our selling abilities by burying our listings on the last pages of the search (according to one eBay CS representative this is a standard protocol).
I was told that If we were to improve our seller ratings, then we could resume our normal selling and our account wont be affected. This is a catch 22 because if my listings were buried in the pages, obviously I could not sell as many items and in turn I would not get as many positive feedbacks -- eventually falling below the eBay guidelines.
So eBay decided that they were going to permanently suspend our account and never let us sell on their site. I was furious, how can this be? We have not scammed anyone, not taken anyone's money, send the items as agreed by us, and sent items in timely manner, yet we were being banned by eBay for LIFE????????
What really makes my blood boil is the THUGS in Trust and Safety team are RUDE and inconsiderate morons. They were so rude that I felt compelled to write to State Attorney General's office about this as well as BBB's site.
I am now making a full time mission to put an end to this practice and decided to start this petition. If we get enough people together we can make a difference. This policy of eBay needs to be changed as it is effecting thousands of people everyday.
What eBay is doing is not only immoral but completely out of line. You can not screw with decent people and expect them to just take it laying down. The mental agony I am going through right now is beyond any words can describe. My blood is still boiling everytime I recall that THUG who decided on his own to shut us down for no good reason other then 6 people saying they got the item but it was not to their satisfaction - completely Ignoring 177 positive feedback we received.
How can this nonsense be tolerated? It is not I am doing something about it. If you are / were in the same situation, please sign this petition and together we can make a difference.
We the undersigned sellers demand that you abolish your practice of unfairness to the sellers with your DSR rating system. Abolish your practice of rudely treating your sellers with your Trust and Safety team and have compassion for people who are trying to do the right thing.
We demand that you reinstate sellers who were unfairly targeted by your policies and come up with a better system which is fair to both buyers and sellers.
We demand that you train your Trust and Safety and your customer service staff to be more polite, be more human and treat us like we are human beings and not like criminals.
