Better Service, Customer Service and computerize service with LiftLine

1. Increase hours of the scheduling department hours It is now 8:00 AM to 5:00 PM. Would like to see this 7:00 AM to 7:00 PM

2. Less waiting time while calling the scheduling department. Meaning, hire more customer service rep or scheduler.

3. Less waiting time while wating for scheduler to come back with new schedules.

4. Each Bus should not hold more than six riders at any one time.

5. Each ride should not last more than one hour.

6. Call the rider is the ride is running late or been reschedule. If the ride isreschedule, then inmeditally call the rider about the changes.

7. Better customer service with the administration department.

8. To have a computerize system.  that the ride can check if the ride is late or change.