Dear WOW CARE TEAM AT WOOLWORTHS..You have dismissed my Mum as if she is not worthy for a Public Liability claim. Due to negligence by your staff my Mum is in chronic pain and when I come home from College each day she is either in bed or laying on the lounge with a hot water bottle to try and ease the pain. I see this every day and it saddens me to think there is nothing I am able to do to help her. I read your correspondence to her and when you stated my Mum was "inconvenienced" you totally underestimate what you say.