Verizon Intentionally Crippling Netflix Streaming over it's FiOS High Speed Internet Service

  • by: Steve Vibert
  • recipient: Lowell C. McAdam, Verizon Chairman and Chief Executive Officer

If you're a Verizon FiOS customer you likely have high speed broadband internet service with download speeds of 15Mbps or greater.  If you are also a Netflix customer you are likely to be experiencing poor quality streaming with some or all of the following problems:

  • Frequent stream stoppage and buffering
  • Poor image quality such as pixelization or macro blocking
  • HD and SuperHD content (1080P 5.1 Surround) being delivered at extremely low bitrates (560Kbps or lower) and resolutions (384P or lower)

It has been widely publicized that Verizon and Cogent Communications (the company used by Netflix for content delivery) are in a "peering" dispute over the amount of Netflix traffic Verizon is handling.  There is substantial evidence that Verizon is intentionally allowing it's peering ports to saturate to 100% of capacity in order to force a financial agreement with Netflix.

Verizon needs to put its customers first:

As FiOS customers, we pay for high-speed internet access that Verizon markets as ideal for streaming. Verizon needs to publicly acknowledge this issue and provide a solution.  If Verizon is unable to provide a solution it needs to release its customers from existing term/bundle contracts so they are free, without financial penalty, to choose a provider that can deliver the services that it promises.

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