For Those in Customer Service Have The Right to Refuse Service to Abusive Customers

1. That if a customer yells, screams, uses foul language or insults the employee.
2. If the customer becomes angry over refusal to provide a service the is currently unavailable.

Protections
1. That companies cannot fire an employee for refusing to provide service to an abusive customer.
2. That companies must support the employees decision as a part of their right to be treated with dignity as a human being.