Dear CEO,
I ask you and the other top manufacturers of knee and hip implants to immediately warranty your products. Because your devices are implanted in the body, I expect the highest standard for safety and durability, and I urge you to stand behind your products by taking responsibility for the associated costs if they fail, break or are otherwise defective.
The number of hip and knee replacements will significantly increase over the next 20 years. It is likely that I, or someone I love, will need an implant during my lifetime.
If one of your devices fail, it likely will require revision surgery, which is both painful and costly. These costs should not fall on patients, their insurance companies or Medicare, but rather, on the maker of the faulty product.
[Your comments here]
Consumers Union recently sent your CEO a letter outlining what a good 20-year warranty should include. You can view a copy of that letter at www.ConsumersUnion.org/WarrantyLetter. I ask that you adopt these suggestions, and immediately begin offering American consumers warranties with your knee and hip implants.
Standing behind your products is the right thing to do, and will demonstrate faith in your products, your integrity and leadership.
Sincerely,
[Your name here]
