Is Justice Dead in India ? The Shutdown of the Judicial Door and the E-Filing Nightmare

Is Justice Dead in India ? The Shutdown of the Judicial Door and the E-Filing Nightmare

For many years, it has seemed that the judicial system in India is on the verge of collapse. The perception is not just anecdotal; it’s visible in numerous cases where an unholy nexus of politicians, police, government agencies, and the judiciary itself appears to be actively shielding powerful and high-profile individuals and the people in their group from accountability for grave misdeeds. Corrupt government officials are operating with a blatant “might makes right” attitude, flouting laws and norms with impunity.

( This is an experience I and many others are currently living through. )

In this environment, I appreciate that your platform provides space for citizens to speak about injustice and share their grievances. Platforms like yours are important, especially when people feel unheard elsewhere.

Initially, I felt the justice system was merely failing. Now, I believe the government has effectively shut the doors of the court.

The Barrier to Justice : My E-Filing Ordeal

I want to share my recent experience attempting to seek justice through the Consumer Courts.

After receiving a biased and unjust decision from the District Consumer Commission, I decided to file an appeal with the State Commission.
However, the process has now been made heavily dependent on mandatory online filing through the e-Jagriti portal and completely eliminating the option of only submitting hard copies.

For the past four months, I have been desperately trying to file my papers online, but the e-Daakhil/e-Jaagriti portal is fundamentally broken. Submitting documents has become an impossible task. The portal does not function properly, due to which uploading documents becomes a never-ending struggle.

In response, I have filed four formal complaints with the Registrar of the State Commission and four separate complaints with the Technical Team of the e-Daakhil/e-Jaagriti portal, each time with screenshots and evidence of the errors and explaining the system’s failure.

The result ? A resounding, contemptuous silence. Not a single one of my communications has been acknowledged, let alone acted upon.

A Systemic Failure, Not an Isolated Incident

And this is not just my experience. Many others are facing the same issue - which is evident from the fact that a Public Interest Litigation (PIL) has already been filed in the Punjab & Haryana High Court regarding the functioning of the e-Jagriti portal. This serves as irrefutable proof that this is a systemic and deliberate denial of access to justice for the common citizen.

The Core Question

What recourse do we have against these public servants who, by their silence and inaction, are not just failing in their duty but are actively complicit in denying justice ?

This is no longer about a slow system; it is about a system being intentionally shut down. They are not just delaying justice; they are denying it.

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