Demand True Quality Customer Service Now! From the Internet Monopoly

Out of 2800 personal customer service ratings from former and current Verizon customers, the average overall customer service rating is a 1 star out of 5 stars on Consumer Affairs: http://www.consumeraffairs.com/cell_phones/verizon_wireless.html

The Verizon Wireless (https://www.facebook.com/verizon?fref=ts) and Verizon Fios (https://www.facebook.com/VerizonFiOS?fref=ts) Facebook pages are flooded with comments and posts to the page with negative reviews regarding Verizon's customer "service". Most complaints involve very long wait times, poor customer service from agents, overcharging and poor quality/rude communication (or lack of communication) from the Verizon staff.

Along with that, Verizon requires customers to pay $50 for a router, which is theirs and can only be used with their Internet service...and to which when asking their support staff as to why we must pay $50 for this router, they reply with "Oh, you can just have it. It's yours to keep." Use this for what? Adding more to landfills and polluting planet Earth even more? They also add an activation charge just to be their customer for wireless internet.

Verizon has been abusing the power We The People have allowed them to have as an Internet Service and Phone Service providing Monopoly. Verizon has earned $127+ Billion in Revenue in 2014 (https://en.wikipedia.org/wiki/Verizon_Communications).

We The People are requesting that Verizon massively upgrades their customer service and they can do this by...putting their customers needs first, having much greater flexibility to solve customers issues, training all of their customer service team and supervisors with the best customer service training, appropriating added value and refunds to solve issues and ensure top quality customer service, changing their router policy by either providing or lending out routers for customer use at reasonable per unit manufacturing costs (allowing Verizon to reuse and recycle routers), removing their activation charge, and most importantly...LISTENING TO THE VALUABLE FEEDBACK FROM ALL THEIR CUSTOMERS AND IMPROVING UPON IT.

Sign this if you believe that customer service is about serving customers...not just stalling time and abusing power as a monopoly.