On February 14, @Super8Hotels tweeted, "Love is in the air… Happy Valentine's Day!" But their love certainly didn't extend to homeless families in Ohio.
According to Super 8, enforcing a changeable hotel policy is more important than saving human life, and the "No Refunds" rule is more important than honoring compassion and generosity.
On Valentine's Day, the temperature in Columbus, OH, was nine degrees with wind chill below zero. A family traveling across the state met a homeless couple with nowhere to go. Rather than letting them suffer hypothermia, they generously bought them three nights at a Super 8 Motel. But an hour later, the Super 8 called back just to let them know they were evicting the homeless couple even if it meant letting them freeze -- all because they didn't have ID, and no, the generous family couldn't have their money back, either.
Super 8 is owned by the Wyndham Hotel Group, which also owns Days Inn, Ramada, Travelodge, Howard Johnson, and more. Tell Wyndham CEO Geoff Ballotti: If you want our travel dollars, then change the way you treat homeless people! Make things right with this couple and set new policies to make sure this never happens again!
Then share this petition widely so that Super 8 hears from as many customers as possible - thank you!
Dear Mr. Ballotti,
As you know, a story has gone viral on social media about a Super 8 location in Columbus, Ohio. The weather was nine degrees, so an Ohio family very generously and compassionately bought three nights at one of your motels for a homeless couple. This is an example all of us should follow when we can afford it - but apparently your chain doesn't think so, because you kicked the couple out for lack of an ID and refused to give a refund to the first family.
Does Super 8 think enforcing changeable motel policies at all costs is more important than protecting human life? Do you think it's more important to stand by a "No Refunds" sign than it is to honor generosity and compassion? Because that's what it seems like right now.
Businesses are more than profit centers - they are also an important part of local community fabric. That means if you want my travel dollars at any Wyndham Hotel Group locations, you will take three important steps:
1. Apologize for this franchise's actions, locate the homeless couple, and make things right with them.
2. Apologize to the family that tried to help them and refund their purchase.
3. Most importantly, create new, compassionate policies regarding homeless customers at all Wyndham brands and require that all franchise owners follow these policies. The need for ID is understandable -- of course hotels need to recover any damage customers do to your room, but that is not more important than letting people avoid death from hypothermia. This is especially true when you already have ID and credit card information for the generous person providing the room, as happened in Ohio.
We the undersigned look forward to your response and to seeing new, more compassionate policies come to all Super 8 motels and other Wyndham locations.
Update #38 years ago
Thank you for signing the Care2 petition protesting Super 8's treatment of homeless guests!
Wyndham has responded with new guidance to its franchises. The guidance is not strong enough, but it is a step in the right direction. I am closing the petition and am willing to once again stay in a HoJo or Ramada when it's the most convenient option, but I'll respect anyone who makes a difference choice. You can learn more here: http://bit.ly/1K6tQcs
Update #28 years ago
It's been four months since Super 8 evicted a homeless couple from a prepaid room into below-zero temperatures for not having ID. On June 11, I asked executives if they could update you on any new homeless policies, but they haven't replied.
If the Windham Hotel Group won't write new rules directing its brands to treat homeless guests better, sign this new petition to tell them you won't stay in their hotels this summer!
Update #19 years ago
Wyndham has replied to the petition, apologized, & refunded the Grusses! That's a start but they must do more. Their CEO told me they will issue new "guidance for these types of situations" & that guest safety comes first, but Stephanie and Louis were guests & throwing them into the cold was not safe.
Let's keep up the pressure until Wyndham makes this right by donating to a homeless charity & publicly showing their new rules allow the homeless to keep prepaid rooms. Share the petition today!