It’s not just about making it right, it’s about making it safe. This is a serious safety issue!!

I believe it’s my duty to bring this to the attention of everyone driving a Nissan.
I am a wife and mother of 2 precious daughters who, in the interest of my family’s safety, purchased a BRAND NEW, not second hand, 2013 Nissan Rogue 4 years ago. On October 17th, 2017 while driving home, I attempted a right turn from the off ramp of the highway into oncoming traffic when suddenly, without warning, my vehicle lost all power almost causing, what could have been, a horrific accident.

I immediately contacted Nissan Canada who advised me to take it to a dealership to have it checked and advised me that they would work with myself and the dealership (knowing my vehicle was just 15,674 km out of regular warranty) to fix the problem once it was diagnosed. Later that evening I decided to research possible causes of this problem, only to find countless complaints for various years and models of Nissan vehicles with CVT transmissions failing. So far, I have established that they are only correcting this problem, under a recently extended warranty, on certain years and models dating up to 2010, therefore mine would not be included.

I proceeded to take my vehicle to the dealership, as advised by Nissan Canada, and paid $130.00 for them to run a diagnostic test on it to see what codes, if any, show up and sure enough the CVT transmission was diagnosed as the problem. The dealership then proceeded to inform me that they can’t help me as I don’t service my vehicle at a Nissan dealership. This should not be about where I service me vehicle, this is a faulty transmission system that Nissan has continued and still continues to install in their vehicles, even after it has posed to be a major safety hazard. As of now, the dealership and Nissan Canada both refuse to do anything at all and pretty much told me it’s out of warranty. Keep in mind that in both USA & Canada, Nissan has recently doubled the warranty period for this CVT issue on certain years and models of their vehicles.

I was quoted by the Nissan dealership, $3650 plus tax to replace the faulty CVT valve in the transmission and install a cooling fan (which by the way in not currently installed at manufacture) for the transmission and there’s no guarantee I will not be faced with the same problem again in a few years. I contacted Nissan Canada customer service Thursday October 19th, 2017 and was told a manager would call me back in 24 hours. As of today, October 24th 2017, I have not received any call back.

I am petitioning for Nissan Canada to issue a nationwide recall for all vehicles with their CVT Transmissions installed as this is a serious safety issue that could possibly result in fatalities if left unattended. Please sign our petition so that we can make our roads a safer place for everyone.
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